Chattanooga Online Reputation Services
You have spent time, energy, sweat and tears building a successful business. All of that can come crashing down with a few complaints written on online review sites. Reputation can be one of your business’ most important assets. Protecting and building your online reputation will be one of the best investments you make in your company, and Ridgetop Marketing can show you how.
Our internet marketing team can guide you through another key investment – choosing the right digital agency to manage your online reputation. Ridgetop Marketing routinely works with businesses to manage online reputation marketing and reputation monitoring – two distinctly different services.
Reputation Marketing
Reputation marketing creates opportunities for your customers to share opinions about your business through the many different consumer review websites.
There are a few important rules to follow for best results:
- Never entice or offer a reward to people for writing reviews.
- Always have your customers write and input their own reviews online.
- Focus more on customer service and than you do on reviews.
Our online marketing team can show you the most effective way to consistently drive customers to write reviews while following the industry-approved best practices for reputation management.
Reputation Monitoring
No matter what you do, sometimes a customer’s experience with your business will not be 100% positive. What you delivered may not be what the customer expected due to speed, product quality, price or other issues. When that happens, the customer may write a negative review about their experience.
Unfortunately, you may never know about a negative review or online complaint if you don’t have online reputation management programs in place. Our reputation monitoring services continually scan the internet for negative reviews related to your company.
Ridgetop Marketing uses state-of-the-art software to watch the internet for any negative reviews written about your company. When we detect a bad review, our team alerts you immediately. We send the review to you and recommend a two types of responses.
- Write a private reply to the review writer.
- Post a public reply on the review site.
Most review sites make users complete a profile prior to writing reviews. This maintains a strong level of accountability by removing the “anonymous” reviewer. Because of that, we are now able to reach out privately to your customer (the review writer) in an attempt to rectify the problem in a very positive manner.
Schedule a Consultation Today
To speak to one of our professionals about reputation marketing or reputation monitoring, please call our office at 423-668-0272, or use our convenient online contact form.
